Staged as part of Farnborough International Airshow (England), Skytrax`s World Airline Awards event was held on 12 of July 2012. The most popular award for the World’s Best Airline went again to the Qatar Airways.
The World Airline Awards measures the level of passengers` satisfaction of airlines throughout the world. Air travelers were surveyed by telephone, questionnaires and online about their experiences with airlines on the ground and in the air during a 10-month period. The survey measured passenger satisfaction across more than 38 key performance indicators of airline front-line product and service. The Survey covered over 200 airlines, from the largest international airlines to smaller domestic carriers. Finally Skytrax collected opinions from 18 million international fliers between July 2011 and June 2012 on different aspects of airline passenger experience — from check-in to in-flight entertainment.
Comparing results from the last year, it seems that some companies did improve their services and were ranked higher, while others stumbled, some even for 10 places. Top 10 places were dominated by the Asian and the Middle Eastern airlines.
First five places went to:
1. Qatar Airways
2. Asiana Airlines
3. Singapore Airlines
4. Cathay Pacific Airways
5. ANA All Nippon Airways
Top 10 status lost two companies (Air New Zealand and Qantas Airways). While Virgin Australia made improvement and went from 32nd place to 12th, China Eastern Airlines was named the World’s Most Improved Airline.
In the category of the World’s Best Low-Cost Airline first five places looked like this:
2. Virgin America
3. Jetstar Airways
The top 5 European Low-Cost Airlines were: easyJet, Norwegian, NIKI, Germanwings, Wizzair
For results in other categories please check: World Airline Award